OneDeskAn icon on the home screen, not a page in a browser.
Opens full screen with its own menu and pull-down to refresh.
NewAI drafts the reply. Your engineer sends it.arrow_forward
Run your whole IT desk from one place.
AVGN OneDesk brings tickets, IT assets, site maintenance, vendors and WhatsApp into one portal, with your company's name on it.
- check30-day free trial, no card needed
- checkWorks on phones and tablets
- checkWhatsApp built in
IT desk todaysearchTickets, assets, people
Open tickets246 new today
Due in 4 hours4All on track
SLA met96%This month
Assets tracked1,28412 sites
Resolved this week
My queue3 of 24
chatLaptop not switching onAndheri · SLA 3h 12mUrgent
mailPrinter jam on the second floorVashi · SLA 2h 05mHigh
confirmation_numberVPN drops after 6 pmPune · SLA 6h 40mNormal
Example data
translateComing soon in 13 languages
অসমীয়াবাংলাEnglishગુજરાતીहिन्दीಕನ್ನಡമലയാളംमराठीଓଡ଼ିଆਪੰਜਾਬੀதமிழ்తెలుగుاردو
translate
11 languagesRolling out across the portal, one screen at a time.
chat
WhatsApp built inMessages become tickets. Updates go back to the chat.
palette
Your name on itYour logo, colours and web address.
smartphone
On every phoneAdd it to the home screen. Nothing to download.
widgetsProduct
Everything your IT team runs, in one portal.
Switch on only the parts you need. Each part knows about the others, so a ticket already knows the machine, the site and the contract it belongs to.
Every request becomes a ticket that cannot slip through.
Tickets arrive by email, WhatsApp or the portal. Rules assign them, SLA timers watch them, and your team sees what is due before it is late.
- check_circleAuto-assign and escalation rules per site
- check_circleSLA timers that follow your working hours
- check_circleFeedback after every ticket: five faces in the closing email or on WhatsApp, one tap to answer
- check_circleSee who is happy and who is not: every score with or without remarks, person by person and engineer by engineer, in Excel or PDF
- check_circleA dashboard each person arranges: rings, charts and a heat map for tickets, escalations, satisfaction, assets, sites and people - in the colour, background and typeface they pick
- check_circlePick a run of tickets and copy them: drag down the list or hold Shift, then one key puts every column on the clipboard
- check_circleOpen a ticket beside the list: the whole story, every reply and note, and resolve, assign or answer it from there
- check_circleSpeak instead of typing, in English or your own language
- check_circleLive Team: see who is online, chat and send voice notes, with alerts on the phone
- check_circleInstall it as an app on phones and computers, with your own logo on the icon
Know every machine, who has it, and what happened to it.
A small agent reports what is on each computer. Scan the QR label on any device to see its full history.
- check_circleHardware and software found automatically
- check_circleA full report of every machine, with a security check, as PDF or Excel
- check_circleA security to-do list for all your machines, with a report to share
- check_circleIssue, return and transfer with a clear record
- check_circleWarranty dates kept on every machine
Maintenance that happens on schedule, at every site.
Plan preventive checks, keep stock per site, and keep AMC contracts and their invoices in one place.
- check_circlePreventive maintenance calendar for each site
- check_circleAMC renewals flagged before they lapse
- check_circleSpare stock counted per site
Purchases go through your approvals, not someone's inbox.
Nothing is bought until the right people approve it, and your vendors work on the same portal.
- check_circleMaterial requests follow your approval chain
- check_circleVendors raise and track their own tickets
- check_circleEvery approval recorded with who and when
Your people already use WhatsApp. Now it opens tickets.
Someone messages your support number and a ticket appears. Every update goes back to the same chat, so nobody has to chase an update.
- check_circleNew ticket from a single message
- check_circleStatus updates in the same chat
- check_circleWorks alongside email and the portal
- check_circlePhotos sent together stay on one ticket
- check_circleQuote and demo requests go to sales, not the ticket queue
Budgets in view, and reports that arrive before anyone asks.
Budgets by cost centre and financial year, and scheduled reports that land in the inbox as Excel or PDF.
- check_circleSpend against budget per cost centre
- check_circleReports emailed on the schedule you set
- check_circleMonthly Service Pulse: what staff think of IT, and what to fix first
- check_circleEvery list exports to Excel and PDF
account_treeHow it works
From sign-up to your first ticket in four steps.
- 1
Sign up for a free trial
Enter your company name and work email. We confirm it with a one-time code.
- 2
Your portal is ready
It gets its own web address and carries your company's name.
- 3
Connect email and WhatsApp
Point your support mailbox and WhatsApp number at it.
- 4
Invite your team
Add engineers, give each a role, and raise your first ticket.
auto_awesomeAI inside
Help that reads the ticket first.
The assistant works inside the tickets you already get, so your team has nothing new to learn.
- check_circleSuggests a reply your engineer checks and sends
- check_circleSorts each material request into a category on arrival
- check_circleCan run on your own server, so client data stays with you
support_agentRemote support
One link. The right file arrives.
Send anybody this address. A Windows machine gets the Windows file, a Mac the Mac file - nobody is asked what they are using.
laptop_macDownload for this computer
It picks the file this computer can run.
The one address to send
Paste it into WhatsApp or an email. Whoever opens it gets the file for their own machine.
Links for one system
For when you already know which machine it is.
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WindowsInstalls on the computer. Choose this one if you are not sure.7.9 MB https://itms.avgninfotech.com/get/windows
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Windows, nothing installedRuns straight from the file and leaves nothing behind.7.9 MB https://itms.avgninfotech.com/get/windows-portable
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Windows on ARMOnly for a Windows computer with an ARM chip. If you are not sure, it is not this one.7.2 MB https://itms.avgninfotech.com/get/windows-arm
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Windows on ARM, nothing installedThe ARM version that runs straight from the file and leaves nothing behind.7.2 MB https://itms.avgninfotech.com/get/windows-arm-portable
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MacOne app for every Mac, Apple silicon and Intel. macOS 12 and newer.7 MB https://itms.avgninfotech.com/get/mac
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Mac (zip)The same app, if your mail or firewall blocks a .dmg.6.4 MB https://itms.avgninfotech.com/get/mac-zip
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LinuxUnpack and run. Inside, one file for amd64 and one for arm64.6 MB https://itms.avgninfotech.com/get/linux
shieldOnly run it if you asked AVGN for help. It cannot connect to anyone on its own.All downloads and the steps
verified_userWhy AVGN OneDesk
Built for how Indian teams actually work.
Speaks your team's language.
Each person picks a language and the screen switches on the spot. Rolling out screen by screen.
অসমীয়াবাংলাEnglishગુજરાતીहिन्दीಕನ್ನಡമലയാളംमराठीଓଡ଼ିଆਪੰਜਾਬੀதமிழ்తెలుగుاردو
Your name on it.
Your logo, colours and web address. Your users see your brand.
Built for the IT head who answers for it.
- fingerprintTwo-step sign-in and passkeys
- location_onSign-in alerts that name the real place, shared only with consent
- groupRoles down to a single action
- historyEvery change recorded
- lockEach company kept separate
helpFAQ
Questions people ask first.
Something else on your mind? Write to sales.itms@avgninfotech.com
Is there a free trial?add
Yes, for 30 days. Sign up with your work email. Your portal is ready as soon as you confirm the code we send.
Does it work on phones?add
Yes. Open your portal on any phone and add it to the home screen. It works on iPhone, Android and tablets.
Can the portal carry our own name?add
Yes. Your company name, logo, colours and web address.
Which email services does it work with?add
Any mailbox that supports IMAP, including Gmail and Microsoft 365.
How much does it cost?add
Tell us how many people and sites you support, and we will send you a quote.
support_agentContact us
Talk to a real person.
Ask a question, see a live demo, or visit our office. We are glad to help.
mail
Email our team
sales.itms@avgninfotech.com
Write to us arrow_forward
chat
Chat on WhatsApp
+91 79915 44486
Start a chat arrow_forward
phone_in_talk
Call us
+91 9029044486
Call now arrow_forward
location_on
Visit our office
Shop No-42, near Miraj Cinema, opp. Rajlaxmi Jeweller, Sector-1, New Panvel East, Panvel, Maharashtra 410206
Get directions arrow_forward
Already a customer? For help with your portal, write to Techsupport@avgninfotech.com
See your own IT desk in AVGN OneDesk.
Book a live demo with our team, or start a 30-day free trial and have your portal in minutes.