The tool your engineer asked you to run
A small program that lets an AVGN engineer see your screen while you are on the
phone to them, so they can fix the problem instead of describing it.
Only run this if you asked AVGN for help.
It cannot connect to anyone on its own. It does nothing until you type the code that an AVGN
engineer reads out to you on the phone, and that code stops working a few minutes later. If somebody rang you unexpectedly and asked you to install this, put the
phone down and call us on +91 9029044486.
WindowsInstalls on the computer. Choose this one if you are not sure.
Download 7.9 MB
Windows, nothing installedRuns straight from the file and leaves nothing behind.
Download 7.9 MB
Windows on ARMOnly for a Windows computer with an ARM chip. If you are not sure, it is not this one.
Download 7.2 MB
Windows on ARM, nothing installedThe ARM version that runs straight from the file and leaves nothing behind.
Download 7.2 MB
MacOne app for every Mac, Apple silicon and Intel. macOS 12 and newer.
Download 7 MB
Mac (zip)The same app, if your mail or firewall blocks a .dmg.
Download 6.4 MB
LinuxUnpack and run. Inside, one file for amd64 and one for arm64.
Download 6 MB
Nothing for your computer yet.
Your engineer can still help you - ask them, and they will
tell you how. Call +91 9029044486.
On an iPhone or iPad, there is nothing to install.
Apple does not allow it. Your engineer can still help you - open the link they send you in
Safari, or call +91 9029044486.
- Call AVGN, or raise a ticket. Your engineer opens the case and reads you a code.
- Download and run the file above. Nothing happens on its own. The first time, Windows
may ask you to choose More info and then Run anyway, and a Mac to say it could not verify the app. On that Mac press Done, open System Settings, choose Privacy & Security, scroll to the line about AVGN OneDesk Remote and press Open Anyway (on macOS 12 to 14, right-click the app and choose Open instead). That is normal for a new tool that is not yet signed with Apple.
- Type the code. Just the one number, the one your engineer read out. It works for a
few minutes and then stops.
- Watch what they do. You see everything, and you can close the session at any moment.